Frequently Asked Questions
Yes, at the entrance to the event you have to be able to prove, if the security staff requires it, that you are of legal age, so the ID is the easiest way to do it. You already know that the event is for people over 18 years old, so we recommend that you always carry your identification document with you, it can be claimed at the entrance.
We are sorry, but minors are not allowed to enter, not even accompanied.
You can show your ticket directly through the mobile without problem, the environment will thank you. If you prefer, you can print your PDF but it is important that it is readable, try to prevent the paper from crumpling. And above all, have your ticket ready (paper or mobile) before reaching the end of the queue, so you will facilitate the job to the staff of the entrance.
If you have bought a 3 day pass, you must first go through the counter (collection of early 3-day-tickets) to validate your ticket and switch it for your bracelet, which you must wear until the end of the fair. You can show your ticket directly through the mobile without problem, the environment will thank you. If you prefer, you can print your PDF but it is important that it is readable, try to prevent the paper from crumpling. And above all, have your ticket ready (paper or mobile) before reaching the end of the queue, so you will facilitate the job to the staff of the entrance.
No, it is not necessary that the ticket be in your name.
Yes, there will be a cloakroom located in the North Atrium, before reaching Hall 1. The price will be 2€ per piece of clothing and 4€ per suitcase.
No, animals are not allowed.
Smoking inside the pavilions is totally forbidden. To smoke you must go out to the square, in the outer zone.
We do not accept exchanges or refunds for purchased tickets
